Privacy Policy

LunaGate Ltd - 29black.com

Licensed by the Autonomous Island of Anjouan, Union of Comoros.


  1. Introduction
  2. LunaGate Ltd (“the Company”, “we”, “us”) is committed to protecting the privacy, confidentiality, and security of personal data collected from users of 29black.com (“the Website”).
  3. This Data Protection Policy outlines how we collect, process, store, secure, and share personal data in accordance with applicable laws and international data protection standards.
  4. We respect our customers’ right to privacy and process all data fairly, lawfully, and transparently.
  5. Scope
  6. This policy applies to:
  7. All users of 29black.com
  8. All personal data collected through gaming operations, registration, payments, support, and marketing
  9. All employees, contractors, and service providers handling personal data on behalf of LunaGate Ltd
  10. Definitions
  11. Personal Any information relating to an identified or identifiable individual (e.g., name, email, documents, IP address).
  12. Processing: Any operation performed on personal data, including collection, storage, use, transfer, and deletion.
  13. Data Controller: LunaGate Ltd determines why and how personal data is processed.
  14. Data Processor: Third parties who process data on behalf of LunaGate Ltd (e.g., KYC providers, payment processors).
  15. Types of Personal Data We Collect
  16. Depending on the user’s interaction with the Website, we may collect:
  17. Account & Identification
  18. Full name
  19. Email address
  20. Date of birth
  21. Phone number
  22. Address
  23. Identity documents (passport, ID card, driver’s license)
  24. Proof of address documents
  25. Financial & Transaction
  26. Payment method information
  27. Deposits, withdrawals, and transaction history
  28. Account balances
  29. Cryptocurrency wallet details (if applicable)
  30. Technical
  31. IP address
  32. Device identifiers
  33. Browser and operating system information
  34. Login timestamps
  35. Cookies and tracking information
  36. Behavioral & Gaming
  37. Game activity and session data
  38. Wagering patterns
  39. Responsible gaming settings
  40. Self-exclusion or limit activity
  41. Purpose of Processing Personal Data
  42. We process personal data for the following purposes:
  43. Creating and managing player accounts
  44. Verifying identity and meeting KYC/AML obligations
  45. Processing deposits, withdrawals, and transactions
  46. Providing gaming services
  47. Detecting and preventing fraud, abuse, or illegal activity
  48. Ensuring responsible gaming
  49. Communicating updates, account notifications, and promotional offers
  50. Complying with legal, regulatory, and licensing requirements
  51. Improving platform performance and user experience
  52. We do not sell or misuse personal data for unrelated purposes.
  53. Legal Basis for Processing
  54. Although Anjouan does not impose GDPR-level obligations, LunaGate Ltd follows international standards.
  55. We process data under the following legal bases:
  56. Performance of a contract: Operating the user account and delivering gaming services
  57. Legal compliance: AML/KYC checks, fraud prevention, licensing obligations
  58. Legitimate interests: Security, analytics, service improvement
  59. Consent: For marketing communications and optional features
  60. Data Storage & Retention
  61. LunaGate Ltd stores personal data in secure servers located in reputable jurisdictions.
  62. Retention periods:
  63. KYC and transaction Minimum 5 years (AML requirement)
  64. Account For the duration of the customer relationship + 5 years
  65. Cookies and analytics: In accordance with cookie settings and browser controls
  66. Self-exclusion/ responsible gaming Minimum 5 years
  67. Data no longer needed is securely deleted or anonymized.
  68. Data Sharing & Transfers
  69. We may share personal data with trusted third parties for the purposes outlined in this policy:
  70. KYC/AML verification service providers
  71. Payment processors and PSPs
  72. Game providers (e.g., Pragmatic Play)
  73. Fraud prevention tools
  74. Regulatory authorities
  75. Authorized affiliates (marketing compliance)
  76. IT infrastructure and hosting providers
  77. All third parties operate under strict confidentiality and data processing agreements.
  78. We do not share personal data with unauthorized parties or for purposes not stated in this policy.
  79. International Data Transfers
  80. Where personal data is transferred outside the user’s jurisdiction, we ensure:
  81. Adequate protection measures
  82. Secure data transmission methods
  83. Compliance with applicable international data protection standards
  84. Data Security
  85. We apply robust technical and organizational measures, including:
  86. Encryption of data in transit and at rest
  87. Secure access controls and authorization levels
  88. Regular security audits
  89. Anti-fraud and anti-bot systems
  90. Firewalls and DDoS protection
  91. Monitoring for suspicious login activity
  92. Employee confidentiality agreements
  93. In the event of a data breach, affected users and authorities will be notified when required.
  94. User Rights
  95. Depending on the user’s jurisdiction, users may have rights such as:
  96. Access to personal data
  97. Correction of inaccurate data
  98. Deletion (where legally permitted)
  99. Restriction of processing
  100. Objection to marketing
  101. Data portability request
  102. Withdrawal of consent
  103. Requests can be submitted to: [email protected]
  104. Cookies Policy
  105. 29black.com uses cookies and similar technologies to:
  106. Improve platform functionality
  107. Track website usage for analytics
  108. Store login sessions
  109. Personalize user experience
  110. Users can manage cookie preferences through browser settings.
  111. Minors & Underage Protection
  112. LunaGate Ltd strictly prohibits anyone under 18 from accessing its services.
  113. We use KYC verification and identity checks to enforce this.
  114. Third-Party Links
  115. 29black.com may contain links to external websites. We are not responsible for their privacy practices or content.
  116. Users should review those sites’ policies before providing personal data.
  117. Contact Information
  118. For questions, privacy requests, or concerns related to this policy, contact us at:
  119. LunaGate Ltd
  120. Email: [email protected]
  121. Website: www.29black.com