Privacy Policy

LunaGate Ltd - 29black.com

Licensed by the Autonomous Island of Anjouan, Union of Comoros.

1. Introduction
2. LunaGate Ltd (“the Company”, “we”, “us”) is committed to protecting the privacy, confidentiality, and security of personal data collected from users of 29black.com (“the Website”).
3. This Data Protection Policy outlines how we collect, process, store, secure, and share personal data in accordance with applicable laws and international data protection standards.
4. We respect our customers’ right to privacy and process all data fairly, lawfully, and transparently.
5. Scope
6. This policy applies to:
7. All users of 29black.com
8. All personal data collected through gaming operations, registration, payments, support, and marketing
9. All employees, contractors, and service providers handling personal data on behalf of LunaGate Ltd
10. Definitions
11. Personal Any information relating to an identified or identifiable individual (e.g., name, email, documents, IP address).
12. Processing: Any operation performed on personal data, including collection, storage, use, transfer, and deletion.
13. Data Controller: LunaGate Ltd determines why and how personal data is processed.
14. Data Processor: Third parties who process data on behalf of LunaGate Ltd (e.g., KYC providers, payment processors).
15. Types of Personal Data We Collect
16. Depending on the user’s interaction with the Website, we may collect:
17. Account & Identification
18. Full name
19. Email address
20. Date of birth
21. Phone number
22. Address
23. Identity documents (passport, ID card, driver’s license)
24. Proof of address documents
25. Financial & Transaction
26. Payment method information
27. Deposits, withdrawals, and transaction history
28. Account balances
29. Cryptocurrency wallet details (if applicable)
30. Technical
31. IP address
32. Device identifiers
33. Browser and operating system information
34. Login timestamps
35. Cookies and tracking information
36. Behavioral & Gaming
37. Game activity and session data
38. Wagering patterns
39. Responsible gaming settings
40. Self-exclusion or limit activity
41. Purpose of Processing Personal Data
42. We process personal data for the following purposes:
43. Creating and managing player accounts
44. Verifying identity and meeting KYC/AML obligations
45. Processing deposits, withdrawals, and transactions
46. Providing gaming services
47. Detecting and preventing fraud, abuse, or illegal activity
48. Ensuring responsible gaming
49. Communicating updates, account notifications, and promotional offers
50. Complying with legal, regulatory, and licensing requirements
51. Improving platform performance and user experience
52. We do not sell or misuse personal data for unrelated purposes.
53. Legal Basis for Processing
54. Although Anjouan does not impose GDPR-level obligations, LunaGate Ltd follows international standards.
55. We process data under the following legal bases:
56. Performance of a contract: Operating the user account and delivering gaming services
57. Legal compliance: AML/KYC checks, fraud prevention, licensing obligations
58. Legitimate interests: Security, analytics, service improvement
59. Consent: For marketing communications and optional features
60. Data Storage & Retention
61. LunaGate Ltd stores personal data in secure servers located in reputable jurisdictions.
62. Retention periods:
63. KYC and transaction Minimum 5 years (AML requirement)
64. Account For the duration of the customer relationship + 5 years
65. Cookies and analytics: In accordance with cookie settings and browser controls
66. Self-exclusion/ responsible gaming Minimum 5 years
67. Data no longer needed is securely deleted or anonymized.
68. Data Sharing & Transfers
69. We may share personal data with trusted third parties for the purposes outlined in this policy:
70. KYC/AML verification service providers
71. Payment processors and PSPs
72. Game providers (e.g., Pragmatic Play)
73. Fraud prevention tools
74. Regulatory authorities
75. Authorized affiliates (marketing compliance)
76. IT infrastructure and hosting providers
77. All third parties operate under strict confidentiality and data processing agreements.
78. We do not share personal data with unauthorized parties or for purposes not stated in this policy.
79. International Data Transfers
80. Where personal data is transferred outside the user’s jurisdiction, we ensure:
81. Adequate protection measures
82. Secure data transmission methods
83. Compliance with applicable international data protection standards
84. Data Security
85. We apply robust technical and organizational measures, including:
86. Encryption of data in transit and at rest
87. Secure access controls and authorization levels
88. Regular security audits
89. Anti-fraud and anti-bot systems
90. Firewalls and DDoS protection
91. Monitoring for suspicious login activity
92. Employee confidentiality agreements
93. In the event of a data breach, affected users and authorities will be notified when required.
94. User Rights
95. Depending on the user’s jurisdiction, users may have rights such as:
96. Access to personal data
97. Correction of inaccurate data
98. Deletion (where legally permitted)
99. Restriction of processing
100. Objection to marketing
101. Data portability request
102. Withdrawal of consent
103. Requests can be submitted to: [email protected]
104. Cookies Policy
105. 29black.com uses cookies and similar technologies to:
106. Improve platform functionality
107. Track website usage for analytics
108. Store login sessions
109. Personalize user experience
110. Users can manage cookie preferences through browser settings.
111. Minors & Underage Protection
112. LunaGate Ltd strictly prohibits anyone under 18 from accessing its services.
113. We use KYC verification and identity checks to enforce this.
114. Third-Party Links
115. 29black.com may contain links to external websites. We are not responsible for their privacy practices or content.
116. Users should review those sites’ policies before providing personal data.
117. Contact Information
118. For questions, privacy requests, or concerns related to this policy, contact us at:
119. LunaGate Ltd
120. Email: [email protected]
121. Website: www.29black.com